Goliath Technologies maintenance and support delivers the resources and technical expertise you need to achieve lifelong success with our products. Excellent customer support is an integral part of the culture at Goliath Technologies. Current customers may contact support using one of the methods below.
Phone: 1.855.GOLIATH (465.4284)
Email: support@goliathtechnologies.com
What’s New in MonitorIT
- New User Interface: Tabbed navigation provides a new intuitive way of using MonitorIT! Along with the updated look, a reorganization of the functions in the product allows for improved utilization by providing easier access to Dashboards, Alerting, and Reports.
- New Introduction Page: The new Introduction page provides quick access to configuration wizards to get up and running quickly. Configure your Virtual Environment – VMware vSphere & Citrix XenServer, Physical Servers, Applications & Databases, Xen Desktop & XenApp, Network, Storage, and Data Center components.
- Streamlined Install & Updates: MonitorIT’s improved installation allows for fast installation and updates, and native support for non-English Windows editions. In addition, there is now streamlined support for external SQL instances, and only Microsoft .Net 2.0 required!
- Out-of-the-box Network Monitoring: With just a couple clicks, configure bandwidth, latency, and packet monitoring of your network, switches, routers, firewalls, and load balancers. Dashboard displays provide trending and visibility to your network performance, and configurable monitoring rules provide easy alerting and optional automated remediation when conditions are met.
- VMware vSphere 5 / ESXi Hypervisor 5 support: Full support of VMware’s new hypervisor is also included in this edition, which provides agentless monitoring of your entire VMware Datacenter – Clusters, Hosts, Virtual Machines, and Datastores. Dashboard displays which provide reporting capabilities, and full alerting and remediation is also supported for vSphere 5.
Customer support is an important part of the culture at Goliath Technologies. Renewing maintenance provides the customer the following:
A customer support agent will respond within one business day of receiving a request.
Comprehensive and unlimited customer support via the phone, web or email.
Software updates, upgrades and documentation.
Drill Down to specific FAQs by categories
Virtual Servers
Product Functionality
How is MonitorIT installed into my virtual environment?
How does MonitorIT collect information from my virtual environments?
Can I monitor multiple hypervisors from the same MonitorIT server?
Do you have to put an agent on the host to monitor my VMware or Citrix environment?
Do I have to put an agent on every VM?
Do I have to use XenCenter or vCenter to view my statistics in a virtual environment?
Will I still receive information on VM’s I do not have agents deployed on if I’m using the host based licensing?
Once I deploy agents, do I have to restart those machines?
Key Features and Why They Are Important
Quick to Install & Configure
New installation & configurations wizards include:
- Auto discovery of systems
- Auto deployment of basic monitoring rules
- One click agent install with no reboot necessary
- Preconfigured MIT packs
- Out-of-the-box reports
Flexible & Easy to Use
MonitorIT’s flexibility and ease of use is driven by:
- Agent based and Agentless capability
- Muti-tenant grouping and viewing
- Custom reports
- Custom monitoring rules
- Ability to monitor physical and virtual environments
Enterprise Functionality
MonitorIT can be used cross-organizationally because of its:
- Deep operating system and application visibility
- Automated remediation
- High scalability
- Consolidated enterprise dashboards
- Central console for entire infrastructure
- Remote management
- Ticketing system integration
Intelligent Agent
Provides data on would expect from an agent without the overhead
- Push to deploy within minutes
- No reboot necessary
- Small footprint – 1MB in size
- Low resource impact – .1% of CPU and 16-24MB of RAM
- Automated remediation
- Deep diagnostic data on applications
Comprehensive Virtual Infrastructure Monitoring
MonitorIT gives customers a very comprehensive look into virtual environments. Our approach consists of 4 main components:
- Hypervisor Integration for metrics on Host, VM Inventory, and Storage
- Intelligent Agents for application level metrics on VM’s
- Management Console Plug-in to XenCenter & vCenter for easy access to information
- Physical Infrastructure monitoring for visibility into the supporting infrastructure such as physical servers, databases, network devices, or datacenter components.
back
VDI
Product Functionality
What distributions of VDI do you monitor?
Where does the product gather metrics and what data will I get?
How does the product compete with EdgeSight?
Do I need to deploy an agent to gather metrics on end user performance?
What is the cost?
Key Features and Why They Are Important
Monitors XenApp, XenDesktop, and Supporting Infrastructure
Quick to Install & Configure
New installation & configurations wizards include:
- Auto discovery of systems
- Auto deployment of basic monitoring rules
- One click agent install with no reboot necessary
- Preconfigured MIT packs
- Out-of-the-box reports
Flexible & Easy to Use
MonitorIT’s flexibility and ease of use is driven by:
- Agent based and Agentless capability
- Muti-tenant grouping and viewing
- Custom reports
- Custom monitoring rules
- Ability to monitor physical and virtual environments
Enterprise Functionality
MonitorIT can be used cross-organizationally because of its:
- Deep operating system and application visibility
- Automated remediation
- High scalability
- Consolidated enterprise dashboards
- Central console for entire infrastructure
- Remote management
- Ticketing system integration
Intelligent Agent
Provides data on would expect from an agent without the overhead
- Push to deploy within minutes
- No reboot necessary
- Small footprint – 1MB in size
- Low resource impact – .1% of CPU and 16-24MB of RAM
- Automated remediation
- Deep diagnostic data on applications
Comprehensive Virtual Infrastructure Monitoring
MonitorIT gives customers a very comprehensive look into virtual environments. Our approach consists of 4 main components:
- Hypervisor Integration for metrics on Host, VM Inventory, and Storage
- Intelligent Agents for application level metrics on VM’s
- Management Console Plug-in to XenCenter & vCenter for easy access to information
- Physical Infrastructure monitoring for visibility into the supporting infrastructure such as physical servers, databases, network devices, or datacenter components.
back
Applications
Product Functionality
What applications can you monitor out-of-the-box? Is there a list anywhere in the product?
For 3rd party apps, MonitorIT ships with pre-configured monitoring rules which allows you to quickly and easily begin monitoring within minutes. A sample list of applications includes Microsoft Exchange, MYSQL, IIS, Sharepoint, Symantec Backup Exec, Active Directory, and more. A complete list can be found in the product, or by clicking Monitoring Rules Exchange.
In addition, you can create custom monitoring rules to monitor custom or homegrown applications. Some of the key components we can monitor against to ensure application availability include processes, Windows Services, Eventlogs, Performance Counters, and more.
Do I have to use the MonitorIT pre-configured rules?
What kind of information can I expect to get when monitoring applications?
Can I set alerts?
How difficult is it to build custom monitoring rules?
How do you monitor applications?
What about custom or home grown applications? Can we monitor them?
Key Features and Why They Are Important
Quick to Install & Configure
New installation & configurations wizards include:
- Auto discovery of systems
- Auto deployment of basic monitoring rules
- One click agent install with no reboot necessary
- Preconfigured MIT packs
- Out-of-the-box reports
Flexible & Easy to Use
MonitorIT’s flexibility and ease of use is driven by:
- Agent based and Agentless capability
- Muti-tenant grouping and viewing
- Custom reports
- Custom monitoring rules
- Ability to monitor physical and virtual environments
Enterprise Functionality
MonitorIT can be used cross-organizationally because of its:
- Deep operating system and application visibility
- Automated remediation
- High scalability
- Consolidated enterprise dashboards
- Central console for entire infrastructure
- Remote management
- Ticketing system integration
Intelligent Agent
Provides data on would expect from an agent without the overhead
- Push to deploy within minutes
- No reboot necessary
- Small footprint – 1MB in size
- Low resource impact – .1% of CPU and 16-24MB of RAM
- Automated remediation
- Deep diagnostic data on applications
Comprehensive Virtual Infrastructure Monitoring
MonitorIT gives customers a very comprehensive look into virtual environments. Our approach consists of 4 main components:
- Hypervisor Integration for metrics on Host, VM Inventory, and Storage
- Intelligent Agents for application level metrics on VM’s
- Management Console Plug-in to XenCenter & vCenter for easy access to information
- Physical Infrastructure monitoring for visibility into the supporting infrastructure such as physical servers, databases, network devices, or datacenter components.
back
Network
Product Functionality
What network devices can you monitor?
What information can I receive by monitoring network devices such as switches or routers?
What can you monitor via SNMP?
What can you monitor via SYSLOG?
How do you monitor remote locations?
Key Features and Why They Are Important
Quick to Install & Configure
New installation & configurations wizards include:
- Auto discovery of systems
- Auto deployment of basic monitoring rules
- One click agent install with no reboot necessary
- Preconfigured MIT packs
- Out-of-the-box reports
Flexible & Easy to Use
MonitorIT’s flexibility and ease of use is driven by:
- Agent based and Agentless capability
- Muti-tenant grouping and viewing
- Custom reports
- Custom monitoring rules
- Ability to monitor physical and virtual environments
Enterprise Functionality
MonitorIT can be used cross-organizationally because of its:
- Deep operating system and application visibility
- Automated remediation
- High scalability
- Consolidated enterprise dashboards
- Central console for entire infrastructure
- Remote management
- Ticketing system integration
Intelligent Agent
Provides data on would expect from an agent without the overhead
- Push to deploy within minutes
- No reboot necessary
- Small footprint – 1MB in size
- Low resource impact – .1% of CPU and 16-24MB of RAM
- Automated remediation
- Deep diagnostic data on applications
Comprehensive Virtual Infrastructure Monitoring
MonitorIT gives customers a very comprehensive look into virtual environments. Our approach consists of 4 main components:
Hypervisor Integration for metrics on Host, VM Inventory, and Storage
Intelligent Agents for application level metrics on VM’s
Management Console Plug-in to XenCenter & vCenter for easy access to information
Physical Infrastructure monitoring for visibility into the supporting infrastructure such as physical servers, databases, network devices, or datacenter components.
back
Physical Servers
Product Functionality
Once I deploy agents, do I have to restart those machines?
Can the agent provide any remediation efforts?
What distributions of Linux/UNIX can you monitor?
What versions of Windows can you monitor?
Do I have to use the MonitorIT pre-configured rules?
How difficult is it to build custom monitoring rules?
What is the “Master Agent” and what benefit does it provide?
Can the MonitorIT agent monitor applications on physical machines?
Key Features and Why They Are Important
Quick to Install & Configure
New installation & configurations wizards include:
- Auto discovery of systems
- Auto deployment of basic monitoring rules
- One click agent install with no reboot necessary
- Preconfigured MIT packs
- Out-of-the-box reports
Flexible & Easy to Use
MonitorIT’s flexibility and ease of use is driven by:
- Agent based and Agentless capability
- Muti-tenant grouping and viewing
- Custom reports
- Custom monitoring rules
- Ability to monitor physical and virtual environments
Enterprise Functionality
MonitorIT can be used cross-organizationally because of its:
- Deep operating system and application visibility
- Automated remediation
- High scalability
- Consolidated enterprise dashboards
- Central console for entire infrastructure
- Remote management
- Ticketing system integration
Intelligent Agent
Provides data on would expect from an agent without the overhead
- Push to deploy within minutes
- No reboot necessary
- Small footprint – 1MB in size
- Low resource impact – .1% of CPU and 16-24MB of RAM
- Automated remediation
- Deep diagnostic data on applications
Comprehensive Virtual Infrastructure Monitoring
MonitorIT gives customers a very comprehensive look into virtual environments. Our approach consists of 4 main components:
- Hypervisor Integration for metrics on Host, VM Inventory, and Storage
- Intelligent Agents for application level metrics on VM’s
- Management Console Plug-in to XenCenter & vCenter for easy access to information
- Physical Infrastructure monitoring for visibility into the supporting infrastructure such as physical servers, databases, network devices, or datacenter components.
back
Databases
Product Functionality
What databases can you monitor out-of-the-box? Is there a list anywhere in the product?
For 3rd party databases, MonitorIT ships with pre-configured monitoring rules which allow you to quickly and easily begin monitoring within minutes. A sample list of databases includes MYSQL, Microsoft SQL, and Oracle.
In addition, you can create custom monitoring rules to monitor custom or homegrown databases. Some of the key components we can monitor against to ensure database availability include processes, Windows Services, Eventlogs, Performance Counters, and more.
What kind of information can I expect to get when monitoring databases?
Can I set alerts?
Do I have to use the MonitorIT pre-configured rules?
How difficult is it to build custom monitoring rules?
How do you monitor databases?
What about custom or home grown databases? Can we monitor them?
Key Features and Why They Are Important
Quick to Install & Configure
New installation & configurations wizards include:
- Auto discovery of systems
- Auto deployment of basic monitoring rules
- One click agent install with no reboot necessary
- Preconfigured MIT packs
- Out-of-the-box reports
Flexible & Easy to Use
MonitorIT’s flexibility and ease of use is driven by:
- Agent based and Agentless capability
- Muti-tenant grouping and viewing
- Custom reports
- Custom monitoring rules
- Ability to monitor physical and virtual environments
Enterprise Functionality
MonitorIT can be used cross-organizationally because of its:
- Deep operating system and application visibility
- Automated remediation
- High scalability
- Consolidated enterprise dashboards
- Central console for entire infrastructure
- Remote management
- Ticketing system integration
Intelligent Agent
Provides data on would expect from an agent without the overhead
- Push to deploy within minutes
- No reboot necessary
- Small footprint – 1MB in size
- Low resource impact – .1% of CPU and 16-24MB of RAM
- Automated remediation
- Deep diagnostic data on applications
Comprehensive Virtual Infrastructure Monitoring
MonitorIT gives customers a very comprehensive look into virtual environments. Our approach consists of 4 main components:
- Hypervisor Integration for metrics on Host, VM Inventory, and Storage
- Intelligent Agents for application level metrics on VM’s
- Management Console Plug-in to XenCenter & vCenter for easy access to information
- Physical Infrastructure monitoring for visibility into the supporting infrastructure such as physical servers, databases, network devices, or datacenter components.
back
Workstations
Product Functionality
Once I deploy agents, do I have to restart those machines?
Can the agent provide any remediation efforts?
What distributions of Linux/UNIX can you monitor?
What versions of Windows can you monitor?
Do I have to use the MonitorIT pre-configured rules?
How difficult is it to build custom monitoring rules?
Key Features and Why They Are Important
Quick to Install & Configure
New installation & configurations wizards include:
- Auto discovery of systems
- Auto deployment of basic monitoring rules
- One click agent install with no reboot necessary
- Preconfigured MIT packs
- Out-of-the-box reports
Flexible & Easy to Use
MonitorIT’s flexibility and ease of use is driven by:
- Agent based and Agentless capability
Muti-tenant grouping and viewing
Custom reports
Custom monitoring rules
Ability to monitor physical and virtual environments
Enterprise Functionality
MonitorIT can be used cross-organizationally because of its:
- Deep operating system and application visibility
- Automated remediation
- High scalability
- Consolidated enterprise dashboards
- Central console for entire infrastructure
- Remote management
- Ticketing system integration
Intelligent Agent
Provides data on would expect from an agent without the overhead
- Push to deploy within minutes
- No reboot necessary
- Small footprint – 1MB in size
- Low resource impact – .1% of CPU and 16-24MB of RAM
- Automated remediation
- Deep diagnostic data on applications
Comprehensive Virtual Infrastructure Monitoring
MonitorIT gives customers a very comprehensive look into virtual environments. Our approach consists of 4 main components:
- Hypervisor Integration for metrics on Host, VM Inventory, and Storage
- Intelligent Agents for application level metrics on VM’s
- Management Console Plug-in to XenCenter & vCenter for easy access to information
- Physical Infrastructure monitoring for visibility into the supporting infrastructure such as physical servers, databases, network devices, or datacenter components.
back
Storage
Product Functionality
What Storage devices/Vendors can you monitor?
What is the difference between how you monitor physical vs. virtual storage?
What information can I receive by monitoring Storage devices using MonitorIT?
<LINK TO VIRTUAL SERVER TOMBSTONE>.
For physical storage, we can monitor via SNMP or SYSLOG for information on bandwidth, latency, and packets per second.
What can you monitor via SNMP?
What can you monitor via SYSLOG?
Key Features and Why They Are Important
Quick to Install & Configure
New installation & configurations wizards include:
- Auto discovery of systems
- Auto deployment of basic monitoring rules
- One click agent install with no reboot necessary
- Preconfigured MIT packs
- Out-of-the-box reports
Flexible & Easy to Use
MonitorIT’s flexibility and ease of use is driven by:
- Agent based and Agentless capability
- Muti-tenant grouping and viewing
- Custom reports
- Custom monitoring rules
- Ability to monitor physical and virtual environments
Enterprise Functionality
MonitorIT can be used cross-organizationally because of its:
- Deep operating system and application visibility
- Automated remediation
- High scalability
- Consolidated enterprise dashboards
- Central console for entire infrastructure
- Remote management
- Ticketing system integration
Intelligent Agent
Provides data on would expect from an agent without the overhead:
- Push to deploy within minutes
- No reboot necessary
- Small footprint – 1MB in size
- Low resource impact – .1% of CPU and 16-24MB of RAM
- Automated remediation
- Deep diagnostic data on applications
Comprehensive Virtual Infrastructure Monitoring
MonitorIT gives customers a very comprehensive look into virtual environments. Our approach consists of 4 main components:
- Hypervisor Integration for metrics on Host, VM Inventory, and Storage
- Intelligent Agents for application level metrics on VM’s
- Management Console Plug-in to XenCenter & vCenter for easy access to information
- Physical Infrastructure monitoring for visibility into the supporting infrastructure such as physical servers, databases, network devices, or datacenter components.
back
Datacenter Components
Product Functionality
What datacenter components can you monitor?
What information can I receive by monitoring datacenter components such as temperature gauges or battery backups?
What can you monitor via SNMP?
What can you monitor via SYSLOG?
What is the cost?
Key Features and Why They Are Important
Quick to Install & Configure
New installation & configurations wizards include:
- Auto discovery of systems
- Auto deployment of basic monitoring rules
- One click agent install with no reboot necessary
- Preconfigured MIT packs
- Out-of-the-box reports
Flexible & Easy to Use
MonitorIT’s flexibility and ease of use is driven by:
- Agent based and Agentless capability
- Muti-tenant grouping and viewing
- Custom reports
- Custom monitoring rules
- Ability to monitor physical and virtual environments
Enterprise Functionality
MonitorIT can be used cross-organizationally because of its:
- Deep operating system and application visibility
- Automated remediation
- High scalability
- Consolidated enterprise dashboards
- Central console for entire infrastructure
- Remote management
- Ticketing system integration
Intelligent Agent
Provides data on would expect from an agent without the overhead
- Push to deploy within minutes
- No reboot necessary
- Small footprint – 1MB in size
- Low resource impact – .1% of CPU and 16-24MB of RAM
- Automated remediation
- Deep diagnostic data on applications
Comprehensive Virtual Infrastructure Monitoring
MonitorIT gives customers a very comprehensive look into virtual environments. Our approach consists of 4 main components:
- Hypervisor Integration for metrics on Host, VM Inventory, and Storage
- Intelligent Agents for application level metrics on VM’s
- Management Console Plug-in to XenCenter & vCenter for easy access to information
- Physical Infrastructure monitoring for visibility into the supporting infrastructure such as physical servers, databases, network devices, or datacenter components.
back
Get Involved with the Official Goliath Technologies Support Forum
View the Tech Support ForumThe MonitorIT Tech Support Forum provides the best sources of information on MonitorIT. Many customers find their questions are answered on the forum and from product videos and documentation.
Technical Support Forum
- Post questions
- Exchange technical information about MonitorIT
- Share ideas about how to maximize the benefits of MonitorIT

