Service Providers

Goliath Technologies has focused on this market space by enhancing the MonitorIT product to address the unique challenges of this emerging computing environment.

Whether you are a cloud provider offering software, platform or infrastructure as Service, a managed service provider or hosting provider, you will be able to take advantage of the following features:

Intelligent Agent Architecture

The Intelligent Agent allows for deep monitoring of remote IT computing environments. Most monitoring products proactively send pings to servers, applications and devices to determine if they are up and running. This is a challenge for service providers when client servers, devices, and applications are distributed behind client firewalls. This challenge was identified initially by our cloud computing customers and we solved this issue with our “Intelligent Agent”. Our Windows and Linux/Unix Agent installs on the remote client servers and provides complete and comprehensive monitoring and reports that information back to the MonitorIT server when an action is required. Furthermore, we added functionality to our Windows agent technology to monitor other network devices on the client networks, behind their firewall. The Windows Agent can ping devices, collect Syslog messages and SNMP Traps, and issue SNMP Query request to devices as well as Windows Servers. This agent will detect the device outage or event trigger and send the alert back to the MonitorIT Server from behind the remote firewall. This allows the administrator to rapidly triage the outage and begin a root cause analysis.

Multi-Tenancy Support

Monitor IT elegantly operates in a service provider environment so that individual or comprehensive views of all customers can be monitored. Customizable group, security and Watch list settings allow multiple administrators to effectively manage the IT assets and applications in disparate client environments from one screen.

 Service Provider Licensing

Designed to be consistent with the Service Provider business model, this flexible pricing model enables service providers and ISV’s with a hosted offering to license Monitor IT on a monthly basis with no upfront fee. By leveraging this licensing model, MSPs, cloud and hosting providers can more effectively scale their licensing needs to match their business growth while addressing budgetary concerns.

Pre-Configured Watch Rules

Monitor IT comes with hundreds of pre-configured Alert Watch rules so that implementation is quick and easy. There are Watches for MS Hyper-V, VMware, Citrix Xenserver, Symantec Backup Exec & Endpoint Protection, Citrix, Dell, HP, IIS, MS Exchange, MS SQL, MySQL, and more. Simply apply these Watch rules to servers and devices, and MonitorIT will begin monitoring.

Consolidated Dashboard Status Display

From a single central monitoring server Monitor IT scales to monitor thousands of remote servers and devices from a single display. Web based access gives an administrator easy access to a live dashboard, reports, and real-time visibility into an environment to facilitate management tasks and troubleshooting.

Automated Remediation

MonitorIT’s intelligent architecture also enables administrators to automate handling of alert issues by providing the capability to specify a response to an alert. By enabling a program to run, administrators can quickly respond to common tasks such as service restarts, and escalate problems by engaging troubleshooting tools and much more.

Below is a list of Service Providers that have found success in leveraging MonitorIT as a service for their customers.