Unleash your NetScaler's Potential

Our software add-on to Netscaler allows you to view real time dashboards, historical reports, share live analytics, and even send alerts.

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Use your NetScaler to...


  • Alerts for high latency and poor performance of:
    • Web pages
    • Servers
    • Applications
    • XenApp and XenDesktop
  • Historical dashboards and reports to trend changes in utilization and predict future bottlenecks


  • Correlate User > Application > Server to identify the user’s behavior that resulted in the problem
  • Real-time dashboards to identify problems as soon as they happen
  • On-demand reporting to isolate the root cause of problems
  • Change the reporting perspective from User to Applications to Server to NetScaler (multi-dimensional reports) to identify the full impact of an error or condition


  • Application usage reports for management
  • Gain insight into session performance and behavior to identify most frequently used applications or trending performance conditions


  • Alert tuning
  • Share live dashboards for cross team troubleshooting
  • Email historical reports on application utilization and XenApp Session Performance

Real-Time Dashboards & Historical Reports from Your NetScaler

HyperThetical for NetScaler is a purpose built technology that, combined with your Citrix NetScaler, allows you to view real-time dashboards, live reports, and run historical analysis for management and application owners on critical data related to XenApp and XenDesktop, application utilization and access, NetScaler functions, and server performance.

Additionaly, HyperThetical for NetScalar sends syslog messages to other monitoring solutions such as MonitorIT, enterprise monitoring frameworks and business intelligence tools like Splunk and Crystal Reports. This enables system administrators to be even more proactive with their NetScaler environment by integrating their analysis and reporting into a centralized monitoring tool and process. All of these enhancements make it easier and faster for companies of all sizes to optimize their IT environments – helping to ensure a seamless delivery of applications while reducing the number helpdesk tickets generated by end users.

HyperThetical for NetScaler features out-of-the-box integration with Citrix NetScaler. This powerful add-on to NetScaler enables you to access metrics for:

  • Session/Server Latency
  • Client and Server Jitter
  • Client and Server RT
  • Network Performance
  • What Applications are being Accessed
  • Connections To Citrix Storefront &
    Web Interface
  • When Applications are Launched
  • User Behavior
    • Unique Users
    • Length of Session
    • Historical User Trends
  • Utilization
    • Frequency of Use
    • Application Usage
    • Historical User Trends
    • URL Accessed
  • Access
    • Web Browser Used
    • User IP Address
    • Connection Latency
    • Application Failures
  • Transactions per NetScaler
  • NetScaler Cache vs. Server
  • Load Balancing Performance – Server vs. NetScaler Traffic
  • Server Load And Requests
  • Page Latency
  • Number Of Connections
  • Pages Viewed
  • Visit Date/Time
  • 4xx Page Errors
  • Citrix Storefront/Web Interface Latency & Availability

How our customers use HyperThetical for Netscaler:

  • SAP Owner:
    Receives application reports on usage, users, browsers, and location.

    XenApp Team:
    Uses the Live Dashboard for troubleshooting when they need to quickly determine if the error is Client side versus Server side using ICA statistics (RTT/JITTER), browser information, session performance, the current, average, and historical number of sessions created, and usage reports.

    Exchange Administrator:
    Leverages the Live Share reports to troubleshoot issues in real time.

    Security Team:
    Get reports that identify unexpected connections to secure servers.

    Web Team/Marketing:
    Utilize reports and analysis to identify latency and response time for web pages, 4xx errors to see if pages are loading, and which browers had faults loading content.

    Leverage reports on application usage to identify limited use applications.

    Help Desk:
    Receives alerts on connection errors/Citrix session performance/connection latency for the NetScaler, VIP, Server, Website, and Applications.

    NetScaler Administrator:
    Can check load balancing activity and performance and identify problematic servers in a VIP

  • Having such a large remote workforce accessing a variety of applications, including Outlook, makes it a necessity to have actionable insight into the performance of our NetScaler ecosystem. HyperThetical for NetScaler cracks the elusive black box of data which flows through NetScaler giving our team the actionable intelligence we need to help ensure a seamless delivery of applications to our users.

    Enterprise NetScaler Manager | Cox Communications