User Stories

WHAT was the problem?   WHY MonitorIT?   WHAT now?

Pentasys Corporation

Business Challenge:  As a service provider that is focused on Citrix XenDesktop and XenApp deployment and management, we have many customers with varying needs.  Within some of our customer environments, we’re responsible for the performance of hybrid infrastructure consisting of physical, virtual, and cloud deployments which support Citrix XenApp and XenDesktop.  Our customers have moved towards technologies such as Citrix XenApp and XenDesktop to provide an efficient, cost effective way to deliver applications and desktops to distributed end-users.

b2b Cloud Solutions

Business Challenge:   I wanted to find a monitoring solution that would support our business model here at B2B Cloud Services where we will offer our ability to monitor customer systems as a service. The technology would have to be flexible enough to manage our internal IT infrastructure, remote customer locations and our co-location facility. In addition the product would have to be able to manage our entire infrastructure which included: virtual servers, physical servers, network elements, various applications and work stations. Finally, there must be enterprise reporting that is detailed enough with relevant information such that we can share this with our customers who rely on us to meet our service level agreements.

ADP Dealer Services UK Limited

Business Challenge: I was tasked with evaluating and testing various products for monitor our complex IT infrastructure. We needed better visibility into server performance so that we could increasingly anticipate potential performance issues and, if they did occur, we needed to then be able to automate immediate fix actions.

Grace Mayer Insurance Agency, Inc

Business Challenge: My goal was to procure a monitoring solution that would allow me to accomplish my goals of capacity planning, predictive failure analysis, troubleshooting and automated remediation. Without adequate technology, these goals are either impossible or very time consuming, and as a result I would be in danger of breaking one of my key “IT Rules”: Thou Shall be the first to know if a system goes down.

Pendle Connections

Business Challenge:   As a managed service provider (MSP), I had stringent service level agreements (SLAs) to meet which required that my customers’ systems would always be available. We were looking for a monitoring and management solution that would scale as our customer rapidly adopted or services. In this competitive marketplace we wanted to extend our service offerings to provide both on site and remote monitoring of customer infrastructure. It was very important to find a product that supported our business model of remote management for remote servers, network devices and work stations. Finally, the monitoring solution had to have a price that supported our economic model.